2026-10-12T07:17:55Z https://api.figshare.com/v2/oai

oai:figshare.com:article/34007685 2026-09-30T00:59:54Z category_27637 portal_12 item_type_5 month_year_09_2026

Ditta Mae Siena-De Guzman: Negotiating Definitions of Digital Transformation in Policy Implementation: Perspectives of Filipino Civil Servants Ditta Mae Siena-De Guzman (21708839) Public policy digital transformation policy implementation street-level bureaucrats <p dir="ltr">Digital transformation is increasingly being prioritised as a government agenda, yet its meaning can vary across government sectors and levels of implementation. This study explores how Philippine civil servants define digital transformation and how these definitions shape policy implementation. Drawing on an integrated Multiple Streams Framework and Street-Level Bureaucracy theory, the study examines how digital transformation policies are interpreted and negotiated across organisational contexts and between management and frontline perspectives. Preliminary findings suggest that differences in interpretation are not simply barriers to implementation but can create spaces for negotiation, adaptation, and the co-construction of policy meaning. By examining these differences as “distances” between policy and practice, the study highlights how civil servants’ situated knowledge and discretion contribute to how digital transformation is enacted. The research offers a grounded perspective on digital transformation as an evolving process shaped not only by policy direction, but also by the people who implement it. </p> 2026-09-30T00:59:54Z Image Poster 10.17608/k6.auckland.34007685.v2 https://figshare.com/articles/poster/Negotiating_Definitions_of_Digital_Transformation_in_Policy_Implementation_Perspectives_of_Filipino_Civil_Servants/34007685 CC BY 4.0