2026-10-11T11:29:50Z https://api.figshare.com/v2/oai

oai:figshare.com:article/34001676 2026-09-26T02:14:03Z category_27163 item_type_3 month_year_09_2026

A Multicenter Cross-Sectional Survey Workflow for Assessing Humanistic Care Ability in Outpatient Service Staff Jing Liu (38537) Li Tian (207552) Yunfang Chen (12291746) Ying Zhao (16546) Ying Zang (1763524) Yingqi Liu (10873335) Acute care Humanistic care ability outpatient service staff multicenter survey Caring Ability Inventory <p dir="ltr">Humanistic care is an important component of healthcare service quality, yet most assessments focus on nurses or single clinical departments rather than the broader outpatient service workforce. This study established a standardized multicenter cross-sectional survey workflow for assessing humanistic care ability among outpatient service staff in Tianjin, China. From May 1, 2025 to September 30, 2025, staff from 10 participating hospitals completed a background questionnaire and the 37-item Caring Ability Inventory (CAI). All 1,368 eligible staff were invited, 1,286 responses were received, and 1,199 questionnaires were retained after predefined quality-control procedures, corresponding to a response rate of 94.0%. Of the retained responses, 479 (39.9%) were completed on paper and 720 (60.1%) electronically. The mean total CAI score was 195.12 ± 25.58; mean cognition, courage, and patience scores were 81.97 ± 12.71, 51.97 ± 16.06, and 61.18 ± 7.75, respectively. Cronbach's α was 0.895 for the total scale and 0.848-0.903 across dimensions; McDonald's ω was 0.897 for the total scale and 0.848-0.904 across dimensions. All 1,199 retained records contained complete CAI item data, so no item-level imputation was required. In a linear mixed-effects model with hospital as a random intercept, older age, previous humanistic care training, higher perceived colleague concern, and professional attachment were associated with higher total scores. The null-model hospital-level ICC was 0.028; the multivariable model had a marginal R² of 0.111 and a conditional R² of 0.134. These findings demonstrate a reproducible multicenter workflow while indicating that most between-person variation in caring ability remains unexplained by the measured predictors.</p> 2026-09-26T02:14:03Z Dataset Dataset 10.6084/m9.figshare.34001676.v1 https://figshare.com/articles/dataset/A_Multicenter_Cross-Sectional_Survey_Workflow_for_Assessing_Humanistic_Care_Ability_in_Outpatient_Service_Staff/34001676 CC BY 4.0