2026-10-08T14:49:59Z https://api.figshare.com/v2/oai

oai:figshare.com:article/33885391 2026-09-17T11:02:35Z category_29056 item_type_3 month_year_09_2026

<b>Restoring Trust After AI Interaction Failures: Human–AI Collaborative Cues and Recovery Expectation</b> Y.R. Koo (23916980) Human-computer interaction AI chatbot human–AI collaboration recovery expectation collaboration cues recovery expectations interaction failure trusting intentions <p dir="ltr">As AI chatbots become integrated into financial services, interaction failures can undermine users’ trust. This study examines whether visible human–AI collaboration cues support trust recovery through recovery expectation. Drawing on interdependence theory, we investigate coordination, team goal, and supervisory cues. A scenario-based online experiment with 398 participants examined cognitive, affective, and functional failures. Repeated-measures ANOVA and mediation analyses using MEMORE and PROCESS showed that coordination and team goal cues increased recovery expectation across all failure types, whereas the supervisory cue had no significant effect. Recovery expectation was positively associated with trusting intention, and coordination and team goal cues showed significant indirect effects on trusting intention through recovery expectation. No significant differences in cue effects emerged across failure types. These findings highlight visible human–AI collaboration, particularly coordination and shared team goals, as a trust-recovery strategy after AI interaction failures, with recovery expectation serving as an explanatory pathway.</p> 2026-09-17T11:02:35Z Dataset Dataset 10.6084/m9.figshare.33885391.v1 https://figshare.com/articles/dataset/_b_Restoring_Trust_After_AI_Interaction_Failures_Human_AI_Collaborative_Cues_and_Recovery_Expectation_b_/33885391 CC BY 4.0