2026-10-08T06:15:11Z https://api.figshare.com/v2/oai

oai:figshare.com:article/33113150 2026-09-18T09:40:11Z category_29092 category_26143 category_25357 item_type_3 month_year_09_2026

An Open Multi-Campus Dataset of Academic Service Requests Before and After Administrative Process Redesign Rodolfo Bojorque (22387318) Information systems education Higher education Business information systems academic service requests higher education administration administrative process redesign <p dir="ltr">This record contains the anonymized and aggregated dataset associated with the manuscript “An Open Multi-Campus Dataset of Academic Service Requests Before and After Administrative Process Redesign”.</p><p dir="ltr">The dataset comprises 432 aggregated rows representing 97,809 academic service requests across three pseudonymized campuses, 25 request types, 13 workflow states, and two historical observation periods.</p><p dir="ltr">The source-system data were obtained through a single retrospective extraction on 5 January 2026. PERIOD identifies the historical interval in which requests were registered, while CURRENT_STATE represents the workflow state recorded at the extraction snapshot.</p><p dir="ltr">The complete reproducible analysis workflow is available at: <a href="https://github.com/Rodolfoxbc/academic-service-requests-dataset" target="_blank" rel="noreferrer">https://github.com/Rodolfoxbc/academic-service-requests-dataset</a></p><p dir="ltr">Version corresponding to the peer-review revision: <a href="https://github.com/Rodolfoxbc/academic-service-requests-dataset/releases/tag/v1.0.0-revised" target="_blank" rel="noreferrer">https://github.com/Rodolfoxbc/academic-service-requests-dataset/releases/tag/v1.0.0-revised</a></p> 2026-09-18T09:40:11Z Dataset Dataset 10.6084/m9.figshare.33113150.v2 https://figshare.com/articles/dataset/An_Open_Multi-Campus_Dataset_of_Academic_Service_Requests_Before_and_After_Administrative_Process_Redesign/33113150 CC BY 4.0